by Kelsey Crowe and Emily McDowell
When someone you know is hurting, you want to let her know that you care. But many people don’t know what words to use — or are afraid of saying or doing the wrong thing. This thoughtful, instructive guide, from empathy expert Dr. Kelsey Crowe and greeting card maverick Emily McDowell, blends well-researched, actionable advice with the no-nonsense humor and the signature illustration style of McDowell’s immensely popular Empathy Cards, to help you feel confident in connecting with anyone experiencing grief, loss, illness, or any other difficult situation. Features workbook exercises, sample dialogs, and real-life examples from Dr. Crowe’s research, including her popular “Empathy Bootcamps” that give people tools for building relationships when it really counts.